Returns

Our Returns Policy

We accept returns within 14 days following the receipt of your delivery. Returned items must be unworn and sent back inside their original packaging, tags included. Any stained or faulty goods we receive will be returned to the customer or they may be issued with a 25% reduction refund.

To return an item, please fill in the returns form on your delivery note marking the items you wish to return, the reason code for returning and what you would like in exchange, or if you would like to request a refund.

Enclose the completed returns form with the items you are returning and attach the returns address label onto your package. (Label provided with your delivery.

When choosing a shipper, we recommend purchasing tracking and insurance, as we cannot be responsible for lost return shipments. Customers must keep track of their own parcel to ensure it reaches us. Aab UK Limited will not refund any items which have been signed for by a customer at the delivery address stated on the original order, or for items returned to us which get lost in the post without a tracking number.

Goods are returned to Aab UK Limited at your own expense. We will send your exchange item to you by Recorded Delivery at no extra charge.

Once we receive your package, please allow up to 14 working days for processing. You will receive an email notification when your refund or exchange has been processed. Shipping fees are non-refundable. International customers are advised that Aab UK Limited will not refund any charges/tax you may incur when returning items.

Full refund of the cost of the items is entirely conditional based on goods being returned in the original packaging and in a re-sellable condition. Refunds will be authorised only after a thorough inspection of the items by our Returns department.

Unfortunately items purchased online including click and collect orders cannot be returned in-store.


International Returns

International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a is fee charged at Aab's expense which will then be deducted from the refund amount.